Frequently Asked Questions:

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Do I have to do anything to prepare my home for cleaning?
You do not necessarily need to do any preparation for your cleaning. By picking up loose toys or clothes or general clutter you can make sure you receive the maximum value from your efforts.

Do I have to be home for you to clean?
Some of our clients prefer to be home during their appointments. Most of our clients leave the premises during our cleaning time. You can leaves keys in a designated spot, surrender a key to our office, or give us a code to a keyed entry way. Matching names and addresses are kept completely separate from the keys so in the event that a key should ever get misplaced then your personal information can never be linked to the key.

How long will it take to clean my home?
The length of time to clean any home will vary depending on things like square footage, number of bathrooms, pets, whether we have to clean finished basements and what your exact needs are. Generally if a home hasn’t been professionally cleaned in the past 6 months the first clean will usually take a little longer.

Are you insured?
Yes, our company and staff members are fully insured and bonded.

Do I need to supply any cleaning products or equipment?
QCC provides our clients with Top Notch cleaning supplies and equipment to ensure quality cleaning.

What happens if I need to change a scheduled cleaning?
We realize that from time to time you may need to change a scheduled cleaning. We ask that you let us know at least 72 hours prior to your cleaning appointment to allow us to make changes to our schedule.

What are your rates?
Please call our office during regular business hours (Mon-Fri 8:30am-5:00pm) to discuss rates and a cleaning schedule that would best suit you.

How do I pay?
Payment is made by cash, cheque or e-transfer. Arrangements are documented on your file to suit your preference.

What time will the cleaning crew get to my house?
We do our residential cleaning Monday – Friday from 8:30am to 4:00pm.  Sometimes it is not possible to arrive at exact time of an appointment (some jobs run over or traffic is a problem), but we will make every effort to ensure that we arrive as close to the booked time as possible.

What areas do you service?
See service area on contact page.

What is the cancellation policy?
We require a minimum 24 hours notice, or you may be subject to a cancellation fee.